Q: How do I create a new account?
A: Click the "Sign Up" button at the top right corner of the homepage, enter your email address, set a secure password, and complete the email verification. You can also sign up using your Google, Facebook, or Discord account for faster access.
Q: What should I do if I forget my password?
A: Go to the login page and click "Forgot Password". Enter the email address associated with your account, and we'll send a password reset link. The link is valid for 1 hour, so please complete the reset promptly.
Q: Why can't I download or install a game?
A: First, check if your device meets the game's minimum system requirements. Ensure you have enough storage space and a stable internet connection. If the issue persists, clear your browser cache or try using our desktop client for downloading.
Q: Will my game progress be saved across different devices?
A: Yes, as long as you log in with the same account on all devices, your game progress, achievements, and purchased items will be synced automatically. Please make sure cloud save is enabled in your account settings.
Q: What payment methods do you accept?
A: We support major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and popular gaming payment methods like Steam Wallet and Paysafecard.
Q: How long does it take for purchased games/gear to appear in my account?
A: Most purchases are processed instantly and will be available in your library within a few minutes. If there's a delay (usually due to payment verification), please allow up to 2 hours. Contact support if the issue continues.
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