Refund Policy

At DiscountGameCard, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent, adhering to global gaming industry standards.

Eligibility for Refunds

• Games: Refunds are available if you request within 14 days of purchase and have played the game for less than 2 hours. This does not apply to games that have been modified, activated with a unique key, or are marked as "Non-Refundable" on the product page.

• Gaming Gear & Digital Items: In-game skins, currency, and digital gear are eligible for refunds only if they have not been used, redeemed, or equipped. Requests must be submitted within 7 days of purchase.

• Pre-Orders: You can request a full refund for pre-ordered games any time before the release date. After release, the standard game refund policy applies.

• Technical Issues: If a game is unplayable due to technical problems that cannot be resolved by our support team, you may be eligible for a refund regardless of playtime or purchase date—please provide relevant screenshots or error logs for verification.

Refund Request Process

1. Log in to your account and go to "My Purchases".

2. Find the order you want to refund and click "Request Refund".

3. Select a reason for the refund and provide additional details if needed.

4. Submit your request—we will review it within 3-5 business days and send a confirmation email with the result.

Refund Timeline & Notes

Approved refunds will be credited back to your original payment method within 5-7 business days, depending on your payment provider. Refunds for gift purchases will be issued to the gift giver. We reserve the right to deny excessive or fraudulent refund requests.